修复 & 保修

利记app官网维修服务/ RMA

Product 修复 Service Process

Before Creating an RMA Request

  • 阅读和理解利记APP下载的 保修政策.
  • Note down the product serial number and MAC address; you will need this information when creating an RMA request.

For products that are found to be defective within 3 months of their shipping date from 艾, 请参阅 到货时有缺陷(DOA) 过程.

创建RMA请求

  • Provide your product information.
  • When requesting an RMA service for multiple products, each product will be assigned its own RMA case ID, but the products can only be returned to the same address.

将利记app官网归还给艾

  • Include a printout of the RMA request form with the product.
  • Do not ship accessories such as cables unless they have issues.
  • 回来 up your data and settings before sending your product for repair.
  • Include the following statement on the shipper's invoice: "Goods without commercial value are being returned for repair". Without this statement, customs officials may levy additional charges.

服务协议

艾 undertakes to repair products as per the terms and conditions stated below:

保证维修

  • 艾 will not charge to repair products that are under warranty.
  • The warranty period for a product varies based on the category of product and the parts that need repair or replacement. 检查 保修政策 有关详细信息,.
  • 艾 will charge to repair products where the warranty period has expired, or have damage that is excluded from the warranty coverage (视图除外).
  • The Customer is responsible for the cost of shipping the product to a 艾 Service Center and for any additional charges incurred, 包括关税.
  • 艾 will cover the cost of shipping the repaired product back to the customer.

OUT-OF-保修维修

  • 艾 will charge to repair products in the out-of-warranty period, or have damage not covered by the warranty.
  • If repair charges will be incurred, 艾 will send a pro forma invoice listing all charges, and will wait for Customer approval before performing the repairs.
  • The Customer is responsible for the cost of shipping the product to a 艾 Service Center and back to the Customer's address after repairs, including any additional charges, 比如关税.

After a product is received at a 艾 Service Center, it may take a few weeks to diagnose the problem, 维修的利记app官网, and ship the product back to the Customer. 艾 will ship all repaired items along with a repair report that details the findings and actions taken.

艾 will not take responsibility for and cannot guarantee:

  • The return of product accessories that were shipped to 艾 without an associated RMA number.
  • The retention of any data stored in internal and/or external storage devices shipped with the product.
  • The safe transit of the product. The Customer agrees to insure the product for its transit or take responsibility for any loss or damage to the product during transit.

利记APP下载安全提示:

The Customer shall remove all confidential/proprietary data from the product before sending it in for service. 艾 will not be responsible for any loss of or unauthorized access to the data contained in the product. In the event that the Customer is unable to remove all confidential/proprietary data from the product, it shall contact 艾 and follow the instructions to complete the necessary setup before sending the product to 艾.

问题? 请参阅利记APP下载的军事革命FAQ
联系艾支持

Still need assistance with your 艾 product? Get help and save time by initiating an online support request and we will connect you to an expert.

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